Privacy Policy

1. Basic policy

We regard the protection and security of personal information as fundamental to our business, and we handle it with care in line with applicable laws and our internal rules.

2. Information we collect

If you choose not to provide the required items, we may not be able to respond to your inquiry or accept your request.

• Information you submit through our inquiry form or viewing-request form: name, email address, phone number, company name, the content of your message, the property you are asking about, and your preferred viewing date and time.
• Information you send us through LINE, email, or telephone when you contact us.
• Technical information recorded automatically when you visit the site, such as IP address, browser type, and access logs, kept by our hosting provider for security and operation.

3. Purposes of use

We do not use personal information for any purpose other than the above, except with your consent or where permitted by law.

• To respond to inquiries about properties, sales, and leasing, and to provide information.
• To arrange, confirm, change, or cancel viewings.
• To carry out real estate brokerage, management, and related work, including contract procedures.
• To send confirmation and reply emails regarding the above.
• To keep the site secure, prevent misuse (such as automated spam), and improve our services.

4. Providing information to third parties

We do not disclose or provide personal information to third parties without your consent, except in the following cases:

• Where required by law.
• Where necessary to protect a person’s life, body, or property and it is difficult to obtain your consent.
• Where necessary to carry out your request, for example, passing along the details needed to the property owner, a managing company, or a brokerage company involved in the transaction.
• Where we outsource part of our work (see Section 5).

5. Outsourcing and service providers

To operate this site, we use the following external services. Information you submit may be processed by them to the extent necessary. We select providers carefully and supervise them as appropriate.

• Vercel (website hosting)
• Resend (sending inquiry and viewing emails)
• microCMS (managing site content and saving viewing requests)
• LINE and Instagram (if you contact us or follow us there, their own privacy policies apply)

6. Disclosure, correction, and deletion

You may request disclosure, correction, deletion, or suspension of use of your personal information that we hold. Please contact us using the inquiry form. We may ask you to verify your identity before responding.

7. Cookies

This site uses a cookie only to keep you signed in on the viewing-booking page for brokerage companies. It is not used to track or identify you across other sites.

We do not currently use access-analysis tools or advertising tags. If we introduce them in the future, we will update this policy. You can refuse cookies in your browser settings, but the viewing-booking page may then be unavailable.

8. Security

We use SSL/TLS encryption for communication on this site, and take reasonable measures to prevent leakage, loss, or unauthorized access, including limiting who can access personal information.

9. Changes to this policy

We may revise this policy as needed. Changes take effect when posted on this page. Where consent is required by law, we will follow the necessary procedures.

10. Contact

For questions about this policy or the handling of personal information, please use the inquiry form on this site.

11. Business operator

Tonarino Real Estate / Koinobori co.,ltd.